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Terms and Conditions for AL KABAB AL AFGHANI RESTAURANTS Online Services

(United Arab Emirates)


Last updated: 20/8/ 2022


By installing, accessing or using any websites, mobile apps, email newsletters and subscriptions, and other digital properties on which these terms are posted or referenced (together, “online services”), you are entering into a binding agreement with AL KABAB AL AFGHANI RESTAURANTS. (“AL KABAB AL AFGHANI RESTAURANTS”, “we”, “our” or “us”) in the United Arab Emirates, which it controls and operates from its headquarters at AL KABAB AL AFGHANI RESTAURANTS Industrial Area 2, Damascus Road Dubai, UAE]

By accepting these terms, you also understand and consent to AL KABAB AL AFGHANI RESTAURANTS Privacy Statement, which is incorporated into, and part of, this agreement. Our Privacy Statement describes how we collect, use and share information.


The online services are not intended to be used by, or targeted to, anyone under the age of 16. You must be at least 16 years old to use the online services.  If you are at least 16 but not yet 18 years old (or the legal age of majority if different in your jurisdiction), then you must review these terms with your parent or guardian and they must understand and agree to these terms in order for you to use the online services.

If you or your parent or guardian do not agree to these terms, then you must immediately stop using the online services and request that AL KABAB AL AFGHANI RESTAURANTS close any online services account that you have created. You can request account deletion by sending an email to [], please include the email address of the account that you want deleted.

1.   About the online services.

Availability of products and services. AL KABAB AL AFGHANI RESTAURANTS products and services are available in many parts of the Dubai, Sharjah and Ajman. However, the online services may describe products and services that are not available in All States of UAE. 

Obey the rules of the road. Whenever you use the online services, you must obey the rules of the road and all applicable rules and regulations. YOU MUST NOT USE THE ONLINE SERVICES WHILST DRIVING OR WHILST BEHIND THE WHEEL OR CONTROLS OF A VEHICLE THAT IS MOVING OR NOT IN “PARK”. In the interest of safety at all times, you should only use the online services when it is lawful and safe to do so.

You are responsible for your devices and accounts. You are responsible for any devices, software and services needed to use the online services. AL KABAB AL AFGHANI RESTAURANTS does not guarantee that the online services will fully function on any particular device or with any particular software. You are also responsible for any messaging and data charges, fees and taxes for your use of the online services, including when we communicate with you by text, email or other means that you choose. You may only use the online services with devices that you own or control and using only the authorized operating system (e.g., Apple iPhone OS for Apple devices). If you create an online services account, you are responsible for keeping the account secure and for all activity under the account. You can only use one online services account and must keep your account information accurate at all times.

AL KABAB AL AFGHANI RESTAURANTS right to update or terminate the online services. You understand and consent that (with or without notice) AL KABAB AL AFGHANI RESTAURANTS may update, modify or terminate the online services (or your access to them) from time to time, including by pushing updates to (or removing functionality or access from) any AL KABAB AL AFGHANI RESTAURANTS mobile app that you have installed on your device.

Updates to these terms. AL KABAB AL AFGHANI RESTAURANTS may also update these terms at any time and at its sole discretion. If AL KABAB AL AFGHANI RESTAURANTS makes material changes to the terms, we will notify you by any reasonable means such as by posting the new terms in the online service. If you do not agree to the changed terms, then you must immediately stop using the online services and request that AL KABAB AL AFGHANI RESTAURANTS close any online services account that you have created. To close your account, you can email us at [].

Links to job opportunities from the online services. The online services may provide links to job opportunities posted by AL KABAB AL AFGHANI RESTAURANTS. These opportunities are with us and not with AL KABAB AL AFGHANI RESTAURANTS Corporation or other of its partners or developmental licensees. This means that we alone are responsible for setting the job requirements, all hiring decisions, and all other employment related matters for all of our restaurants.    

How to contact us. If you have any questions or comments regarding the online services, please see the Contact Us section in the online services or you can always send us an email at

2.   Web Order Terms.

By using or reading any page on (collectively, "Sites"), you agree to the terms and conditions contained therein, namely, the Web Order Terms, Website Terms and Privacy Policy (collectively, "Terms & Conditions"). If you do not agree, you should not use the Sites.

a)    An AED 6.50 surcharge applies for every order via

b)    A minimum amount of AED 25.00 + AED 6.50 applies per delivery order.

c)    Special order requests (e.g. without sauce, additional vegetables, no ice etc.) are limited on the web ordering. Customers with special orders are advised to call our AL KABAB AL AFGHANI RESTAURANTS hotline at Tel: 600522554. Please note that an AED 6.50 surcharge applies to Special Orders through the hotline.

d)    In order for us to maintain high standards of quality and hygiene, there are periods of equipment maintenance during which certain food items will not be available.


f)     Lunch/Dinner orders are taken from 11:00 am until 11:45 pm.

g)    Prices of meals may vary with your choice of drink. The price of your meal will be reflected on your order form prior to confirmation.

h)    To facilitate order processing, condiments are assigned based on a standard allocation. Additional condiments/sauces may be charged as displayed on the website.


j)     We accept cashless transactions (credit/debit card) through our website and app.

k)    Cash payment shall be made at point of delivery of food. We are unable to provide a refund, or accept a change or cancellation or an order made, once the order has been confirmed or payment has been made.

l)     Although we will try our best to deliver your food orders within the indicated timeframe, to help ensure the safety of our AL KABAB AL AFGHANI RESTAURANTS riders, delivery times may be affected due to bad weather and/or traffic conditions. No liability shall attach as a result of any such delay.

m)  AL KABAB AL AFGHANI RESTAURANTS service is subject to availability. We reserve the right to reject any order.

n)    Access to the AL KABAB AL AFGHANI RESTAURANTS Site or hotline may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our reasonable control. AL KABAB AL AFGHANI RESTAURANTS disclaims all liability for any malfunction, suspension or interruption of the Site or hotline, including inaccessibility due to network problems.

o)    The Web Order Terms, and any disputes arising from the Web Order Terms, shall be governed by UAE law. You agree to submit to the exclusive jurisdiction of the courts of UAE regarding any such dispute.

p)    We may vary the Web Order Terms from time to time and any use or continued use of the Site shall be deemed acceptance of these Web Order Terms. These Web Order Terms, together with the Website Terms, the Privacy Policy and any other policies which you may consent to, constitute the entire agreement between you and ourselves with respect to your use of the Site.

AL KABAB AL AFGHANI RESTAURANTS will not be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, or line failure. AL KABAB AL AFGHANI RESTAURANTS will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if there is negligence of AL KABAB AL AFGHANI RESTAURANTS or an authorized AL KABAB AL AFGHANI RESTAURANTS representative has been advised of the possibility of such damages, or both. The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages. AL KABAB AL AFGHANI RESTAURANTS total liability to you for all losses, damages, and causes of action (in contract, tort (including without limitation, negligence), or otherwise) will not be greater than the amount you paid to access this site.

3.   Our information practices and communications with you.

AL KABAB AL AFGHANI RESTAURANTS Privacy Statement. These terms incorporate AL KABAB AL AFGHANI RESTAURANTS Privacy Statement as part of the terms. Our Privacy Statement describes our information practices, including how we collect, use and share information.

How we communicate with you. Through the online services, you may opt in to receive emails, text messages to the mobile number you provide to us or push notifications from AL KABAB AL AFGHANI RESTAURANTS. When you opt in to any of these types of communications, you understand and consent that that you will receive marketing, transactional and other messages from AL KABAB AL AFGHANI RESTAURANTS. AL KABAB AL AFGHANI RESTAURANTS may use the information you have provided to us to communicate with you in accordance with AL KABAB AL AFGHANI RESTAURANTS Privacy Statement.

Opting out of communications generally. You have a choice in how we communicate with you. You can generally find your communication preferences with instructions on how to opt out in the profile section of the online service that you use. You may also have the ability to change your communication preferences using your device settings. In addition, our communications themselves may include the opportunity to opt out.  You understand and agree that you may need to separately manage your communication preferences for each communication method. For example, if you opt out of receiving marketing emails, you may still receive marketing text messages if you’ve opted in to receiving them.  Whilst we do our best to offer convenient methods for you to manage your communications preferences, you may need to separately adjust your preferences for each online service.  Please note that for some account-related and transactional communications, the only way to stop receiving these communications may be to close your online services account.  Lastly, please note that if you are receiving communications from other developmental licensees or partners of AL KABAB AL AFGHANI RESTAURANTS, or from AL KABAB AL AFGHANI RESTAURANTS itself, then you will need to opt out from them directly.

Additional information on text messages. When you opt in to any of our text message programs, you understand and consent that you will receive text messages from an automated system. You further understand that your consent is not required to make any purchase. If you wish to withdraw your consent and unsubscribe, please visit []

4.   Offers.  

You have the possibility of receiving offers through the online services. The following general terms apply to the offers: (1) the offer may only be available through that particular online service and for the product shown and subject to availability, in participating restaurants only, and until the expiration date; (2) serving times apply (e.g., certain non-breakfast offers may not be available at breakfast serving times); (3) unless otherwise stated each offer expires on redemption; (4) only one offer can be used per restaurant visit; (5) offers are not transferable; and (6) there is no cash alternative. In addition there may be specific terms that apply to the offer which are stated on the app next to the offer. Not all offers may be combined with orders.


Some restaurants do not sell all products.  Images of products and packaging on the online services are examples only and may not be identical to the product or packaging you receive from a restaurant. Differences may be due your device’s display of colours or factors such as the ingredients used.


About the prices in ordering. Prices include local taxes and government fees as required under the law of the United Arab Emirates, including VAT from the date of implementation of that tax in the United Arab Emirates.  Certain offers and pricing may not be available for all orders at all locations. In the event you discover an error in the price of the product charged to you, please contact the restaurant where you purchased the product to seek a refund of the difference.

Refunds and your consumer rights. If you desire to seek a refund for any reason, including if the products are unsatisfactory or for other reasons, please contact the restaurant where you purchased the product regarding any refund due to you. Your legal rights in this respect are not affected by anything in these terms.


5.    The online services may also contain various third-party names, trademarks, and service marks that are the property of their respective owners.

7.   Acceptable uses and restrictions for the online services.

Acceptable uses and other restrictions. With respect to the online services (which includes content), you may not, and may not allow third parties, to:

a)      Use the online services for any purpose that is unlawful or prohibited by these terms;

b)      Delete or change any copyright, trademark, or other proprietary notices;

c)      Attempt to obtain ownership or title to the online services, including the content;

d)      Use, copy, distribute, republish, display, disclose, upload, post, or transmit the online services in any commercial manner;

e)      Rent, lease, sell, sub-license, loan, translate, merge, adapt, assign or transfer the online services, or combine them with, or incorporate them into, any other programs or services;

f)       Disassemble, decompile, reverse-engineer, copy in source or object code format, or create derivative works based on the online services;

g)      Transfer, provide, export or re-export the online services in violations of an embargo, trade sanction, or other technology control or export laws and regulations;

h)      Use or launch any unauthorized technology or automated system to access the online services or extract content from the online services, including but not limited to spiders, robots, screen scrapers, or offline readers;

i)        Attempt to disable, damage, overburden, impair or gain unauthorized access to the online services, AL KABAB AL AFGHANI RESTAURANTS network or any user accounts associated with the online services.

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